The Bangkok Airways Singapore Office provides travelers with clear and latest information regarding the airline's baggage policy. Passengers are asked about baggage allowance according to ticket class, where Economy Class generally has 20 kg of checked baggage and Business Class 40 kg. All passengers can also carry one piece of carry-on luggage up to 5 kg. Procedures for excess baggage, special goods, and restricted goods are all facilitated by the office to have travelers well-equipped prior to travel. For hassle-free travel, it is advisable that passengers call the Singapore office prior to confirming baggage details specific to their reservation.